FAQs

Whether you're looking to partner with us, need help with AcceleRATER™, or have a query about your policy, you'll find the answers to our most commonly asked questions below.

I’m a broker interested in working with Shape Digital, who do I contact to discuss?

Please contact our Regional Director Lisa Brennan on 020 3141 2600, or email hello@shapeuw-digital.com

What makes Shape Digital's offering unique?

Shape Digital creates bespoke products and solutions to brokers rather than presenting pre-existing products to the market, making us refreshingly different from our peers.

What’s Shape Digital’s underwriting appetite?

For more information contact the team or email hello@shapeuw-digital.com

I’m a broker with an existing agency with Shape Digital - how do I add a new user to your etrading platform AcceleRATER™?

Email hello@shapeuw-digital.com with the name and email address of the new user. Please remember to also let us know if you need to remove a user.

I’m using your etrading platform AcceleRATER - how do I reset my password?

Click the ‘forgotten password’ link on the log on screen of AcceleRATER or you can email us at hello@shapeuw-digital.com

I’m using your etrading platform AcceleRATER - what if the customer’s business description is not available in the trade list?

If you can’t find an accurate trade description then please contact our Underwriting team at quote@shapeuw-digital.com or 020 3141 2600.

How do I contact Shape Digital?

Link to the contact page here.

How do I make a claim?

Visit our claims section here.

How do I make a complaint?

Visit our complaints section here.